FAQ

Have questions? Check if we have already answered it below.
What is your travel area?

We provide service in all of Durham Region with no extra travel costs.

We provide service to Peterborough, Southern Kawartha Lakes and Eastern Toronto with an additional travel charge.  Outside of these areas can be negotiated.

What is your turnaround time for content?

All content except scripted videos requiring additional editing is delivered the following day.  This includes our photography, floorplans, 3D tours, drone and video services.

If you are wanting to be  on-air with a scripted video talking about the features of the home, that requires extra editing; it will be 2 days.

How do you schedule appointments

We are happy to take requests over any of our contact methods (Phone call, text message, email, online)

The most efficient method for you to book is to use our online booking system.  Our system accounts for different services taking different amounts of time, our photographer availability and travel time.  When you reach out to us via a different method, we still check this booking system to ensure there are no scheduling conflicts.

What is an HDR photo?

An HDR photo (High Dynamic Range) is an image created using a technique that combines multiple photos of the same scene taken at different exposure levels. The goal of HDR photography is to capture a wider range of light and colour than a single photo can typically record, resulting in a more realistic and detailed image.

Most current cameras and mobile phones have an “HDR” setting.  With our hand-blending, we ensure that all of our HDR photos result in an even more realistic photo that equalizes lighting, shadows and bright lighting.